Premier Outsourced Quality Assurance Management
Take Your Business to the Next level of Innovation Using DMAIC
Vriddhi Quality Services
about us
Quality Assurance & Reporting - For 4X Improvement and Customer Satisfaction
Vriddhi Quality Services is a one-of-a-kind quality assurance and management company committed to improving agent performance at various onshore call centers and US-based lead generation agencies. We partner with reputed global educational consultants who bridge the gap between students and their dream international institutes for higher studies. At Vridhhi Quality Services, we partner with our clients to determine the guidelines and do’s and don’ts for them. Our goal is to work closely with teams and deliver the best outcomes. We enhance the efficiency of our partner call center agents by providing end-to-end quality audit & assurance service that includes online lead generation, monitoring, analysis, reporting, and follow-up.
Our Services
Adherence to quality is key to conversion in any call-based business process. For educational consultants, who play the crucial role of a conduit between international students and universities, following the quality guidelines while making calls is imperative to ensure the success of the admission process. They must have seamless workflows and high-quality communication skills to serve both parties adequately. Vriddhi Quality Services serves as that entity that not only ‘keeps the quality’ but also equips the business process outsourcing team with essential communication skills.
Our team members also possess excellent communication, call calibration, analytical, technical, and complex problem-solving skills. We have two service categories aimed at helping our clients improve their service quality manifold and enhance agent performance in a 360-degree manner.
Our two main service categories are:
Other Services
MIS Executive
Back Office Executive
Software Developer
Graphic Designer
Senior Accountant
Our Quality Management Methodology
The Six Sigma Methodology comprises five data-driven stages — Define, Measure, Analyze, Improve, and Control (DMAIC) to ensure quality for your BPO processes. Result – improved agent performance and a higher rate of conversion in terms of admission.
Quality Management System is a collection of internal rules that direct the organization’s activities. It comprises documented processes, policies, procedures, and records. QMS plays a significant role in exercising control, engaging team members, waste reduction, and lowering costs.
Our Clients
At Vriddhi Quality Services, we have been serving some of the leading educational consultants in the US for more than 2 years. And this is just the beginning!
We Understand Your Business Like No One Else Does:
We understand that your goal is to support educational institutions in comprehending, involving, and catering to contemporary students, enabling them to broaden their educational horizons. You assist schools in meeting the needs of adult and non-traditional learners, serving as the leading provider of specialized marketing and enrollment management solutions for online and adult-oriented higher education.
The entire process demands the use of cutting-edge technology as well as human touch. This is where Vriddhi Quality Services comes in.
We ensure that each executive at these call centres are well-equipped to support the students by monitoring their conversations and generating detailed review reports.
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